1 Information We Collect

When you engage with our services, we collect information that helps us deliver better adaptive web design solutions. The data we gather falls into several categories, and we're transparent about what we collect and why.

Information You Provide Directly

This includes details you share when reaching out for a consultation, requesting a quote, or during project discussions. We collect your name, business contact information, company details, and project requirements. When you fill out contact forms or email us, we store that communication to reference later.

Technical Information

Our website collects standard technical data like your IP address, browser type, device information, and how you navigate through our site. This helps us understand which pages are most useful and where we might improve the user experience.

Project-Related Data

During active projects, we collect information about your business needs, brand guidelines, content assets, and feedback. This might include login credentials for platforms we're working on, analytics data from your existing site, or design preferences you've shared.

2 How We Use Your Information

We don't collect data just to have it sitting around. Everything we gather serves a specific purpose related to delivering quality web development services.

We don't sell your data to third parties. Period. We're not in the business of monetizing your personal information — we're in the business of building websites that work.

3 Data Storage and Security

Your information is stored on secure servers with industry-standard encryption. We use SSL certificates across our entire site, secure databases with regular backups, and limit access to personal data to only those team members who need it.

Where Your Data Lives

Client data is primarily stored on servers located in secure data centers. Project files and communications are kept in encrypted cloud storage systems. We maintain local backups in our Taipei office for critical project information, all secured with physical and digital safeguards.

How Long We Keep Your Data

Active project data is retained for the duration of our working relationship and for three years afterward — this helps us reference past work if you return for updates or new projects. Contact inquiries that don't result in projects are kept for one year. Financial records are maintained for seven years to comply with Taiwan tax regulations.

You can request deletion of your data at any time, though we may need to retain certain information for legal compliance purposes.

4 Sharing Your Information

We share your data only when necessary to deliver our services or when required by law. Here's the complete picture of who might see your information:

All third-party service providers we work with are bound by confidentiality agreements and must meet our security standards. We vet these partners carefully and ensure they handle data responsibly.

5 Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you specific rights regarding your personal information. We take these rights seriously and have processes in place to honor them promptly.

Access and Portability

You can request a copy of all personal data we hold about you. We'll provide this in a commonly used electronic format within 15 days of your request. There's no charge for the first request in a calendar year.

Correction and Updates

If your information changes or you notice inaccuracies, let us know and we'll update it immediately. This is particularly important for contact details and business information that affects ongoing projects.

Deletion and Erasure

You can request deletion of your personal data at any time. We'll process this within 30 days, though we may need to retain certain records for legal compliance (like financial transactions for tax purposes). We'll explain if any data needs to be kept and why.

Objection and Restriction

You can object to certain processing activities or request that we restrict how we use your data. For example, you might want us to keep your data but stop using it for marketing purposes.

6 Cookies and Tracking

Our website uses cookies — small text files stored on your device that help us recognize you and remember your preferences. We're straightforward about what we track and why.

Essential Cookies

These are necessary for the website to function properly. They remember your session, keep you logged into secure areas, and ensure forms work correctly. You can't opt out of these without breaking site functionality.

Analytics Cookies

We use analytics tools to understand which pages visitors find helpful and where people might be getting stuck. This data is anonymized and helps us improve the site experience. You can opt out through your browser settings.

Managing Cookies

Most browsers let you control cookies through their settings. You can block all cookies, accept only certain ones, or delete cookies after each session. Be aware that blocking essential cookies will affect site functionality.

7 International Data Transfers

While our office is in Taipei, some of our service providers operate servers in other countries. When your data crosses borders, we ensure it receives the same level of protection.

We use standard contractual clauses approved by data protection authorities and only work with providers who meet international security standards. If you're concerned about data leaving Taiwan, we can discuss options for keeping your information within local servers — though this may affect which services we can use.

8 Children's Privacy

Our services are designed for businesses, not children. We don't knowingly collect information from anyone under 16. If we discover we've accidentally collected data from a minor, we'll delete it immediately.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us right away so we can address the situation.

9 Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active clients by email and update the "Last Updated" date at the top of this page.

We recommend checking this page periodically if you want to stay informed about how we protect your information. For minor clarifications or formatting changes, we might not send individual notifications — the updated date will be your indicator that something has changed.

10 Data Breach Procedures

While we work hard to prevent security incidents, we have clear procedures in place just in case. If a data breach occurs that affects your personal information, we'll notify you within 72 hours along with details about what happened and what we're doing about it.

We'll also report the incident to Taiwan's data protection authorities as required by law. You'll receive clear guidance on any steps you should take to protect yourself, though our security measures are designed to minimize the chance of breaches happening in the first place.