Refund Policy
We believe in transparency. Here's everything you need to know about our refund process—written in plain language because legal jargon helps no one.
Last Updated: March 2025Our Approach to Refunds
We're in the business of building adaptive web solutions that work. When a project doesn't meet your expectations, we want to make it right. That said, web development involves significant time and resources once work begins.
This policy exists to protect both parties while ensuring you feel confident moving forward. We've processed refund requests for various reasons since we started in 2019, and we've learned that clear communication prevents most issues before they start.
Questions about your specific situation?
Email: support@voltlightwave.com
Phone: +88639880292
When Refunds Are Available
We evaluate each request individually, but these situations typically qualify for partial or full refunds:
- Project hasn't moved past the initial planning phase within 14 days of deposit
- We fail to meet agreed-upon milestones due to our scheduling or capacity issues
- Technical deliverables don't match the documented specifications we committed to
- You decide to cancel before development work begins (deposit minus administrative fee)
- We mutually agree the project isn't a good fit and should be discontinued
When Refunds Aren't Possible
Once significant work is underway, we've already allocated resources to your project. These situations don't qualify:
- Change of mind after approving design mockups or development milestones
- Project cancellation after custom development work has been completed and delivered
- Requests made more than 45 days after final project delivery
- Dissatisfaction with approved work that met the original specifications
- Third-party service costs (hosting, domains, plugins) already purchased on your behalf
How the Refund Process Works
Submit Your Request
Email support@voltlightwave.com with your project details and reason for the refund request. Include your invoice number and any relevant documentation. We respond to all requests within two business days.
Review and Assessment
Our team reviews your project history, deliverables completed, and the circumstances. We'll reach out if we need clarification or additional information. Most reviews are completed within 3-5 business days.
Decision and Communication
We'll email you with our decision, explaining the refund amount (if applicable) and our reasoning. If a partial refund applies, we'll break down the work completed and the corresponding costs.
Processing Your Refund
Once approved, refunds are processed to your original payment method within 7-10 business days. Bank processing times vary, but most clients see funds within two weeks of approval.
Early Stage Cancellation
If you cancel during the discovery or planning phase before any code is written, you'll receive a full refund minus a $200 administrative fee covering our initial consultation time.
Partial Project Completion
For cancellations mid-project, we calculate refunds based on completed milestones. If we've finished 40% of the work, you'll be charged for 40% of the total project cost.
Technical Issues We Can't Resolve
If technical limitations prevent us from delivering what we promised, we'll refund the portion related to that specific functionality. We'll also help you find alternative solutions.
Payment Method Considerations
Credit card refunds process within 7-10 business days. Bank transfers may take 10-15 business days. International payments might incur currency conversion fees on the return.
Important Things to Know
- All refund requests must come from the person or business entity named on the original invoice. We can't process requests from third parties without proper authorization.
- Refunds don't include third-party costs like hosting renewals, premium plugins, or stock assets purchased specifically for your project. These are non-refundable external expenses.
- Monthly retainer agreements require 30 days written notice for cancellation. The current month is non-refundable, but we won't charge for subsequent months.
- Work completed before cancellation remains our intellectual property until paid for. If you receive a partial refund, you'll get access to completed components proportional to payment received.
- Refund decisions are final. We don't offer appeals, but we're always open to discussing alternative solutions if a refund isn't possible.